Orders & Payment

• All orders are subject to acceptance.

• Payment is taken at checkout using the available payment options.

• By placing an order, you confirm that the information provided is accurate and complete.

Handmade Products

• Every piece is handmade, so slight variations in shape, size or colour are natural and part of their character.

• Product photos are as accurate as possible, but colours may vary depending on your screen.

Shipping

• In‑stock items are usually dispatched within 2 working days.

• Delivery times are estimates provided by Royal Mail and may vary.

• Next‑day delivery is available for in‑stock items via Royal Mail 1st Class (select at checkout).

• UK Standard Delivery: £4.99

• Next‑Day Delivery: £9.00

International Shipping

• International shipping is not currently available.

• I’m working to make this option available soon.

Liability

• Fireweed Pottery cannot be held responsible for delays or damage caused by postal services.

• Once an order has been dispatched, responsibility for delivery lies with the carrier.

Policy Updates

• These terms may be updated occasionally.

• The latest version will always be available on this website.

Information We Collect

• Name

• Email address

• Billing and shipping addresses

• Payment details

• Optional newsletter signup information

How Your Information Is Used

• To process and deliver your order

• To communicate about your purchase

• To send marketing emails (only if you’ve opted in)

• To comply with legal obligations

Sharing Your Information

• Your information is never sold.

• Details may be shared with delivery services (e.g., Royal Mail) to ensure your order arrives safely.

• Payments are processed securely through third‑party providers (e.g., Stripe, PayPal). These services handle your payment information independently.

Cookies

• This website uses cookies for essential functions and to improve your browsing experience.

• You can manage cookies through your browser settings.

Your Rights

You can request access, updates, or deletion of your personal data at any time by emailing: kaira@fireweedpottery.com

Contact

For questions about orders, shipping, returns, or privacy, please email: kaira@fireweedpottery.com